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Legal

Refunds and cancellation

Not published yet

A scaffold, not a policy. Indian payment gateways require a reachable refund and cancellation policy before they will onboard a merchant, so this page has to be real text before Finhale can take a single payment.

  1. 01What is being sold

    The subscription, its billing period, and precisely what a paying user gets that a free user does not.

  2. 02Cancellation

    How a user cancels, whether it takes effect immediately or at the end of the paid period, and whether access continues until then.

  3. 03Refund eligibility

    Which circumstances qualify, and which do not. Ambiguity here is what produces chargebacks.

  4. 04Refund window

    The period within which a refund can be requested, measured from a clearly defined start date.

  5. 05How to request one

    The exact channel and what the user has to provide. A single working email address is enough, but it has to be stated.

  6. 06Processing time

    How long a refund takes to be approved and how long it then takes to appear, given that the second part is the gateway's timeline and not yours.

  7. 07Failed and duplicate payments

    How a double charge or a payment that failed after debit is identified and returned.

  8. 08Contact

    A monitored address for payment disputes specifically.